Effective date: 26 June 2023
Whether you visit our website, use our mobile app, speak to one of our team or use our services more widely, you are trusting us with your information. This policy sets out how we collect, use and respect such information, and how the law protects you and your information.
We are committed to protecting and respecting your privacy. If you have any comments or questions you can contact us by emailing email@example.com.
We collect and use information to deliver our services and to operate our website and our app, as well as to provide useful updates and other information about our services. In this context, we are a data controller. Where we need to collect information by law, or under the terms of a contract and you do not provide that information when requested, we may not be able to perform the contract or provide you with our services.
We will collect and process the following personal data about you:
This includes contact information about you and information that indicates that you might be interested in our services (for example, general portfolio information, business information and information that places you in the bracket of our target customers).
We may receive this information because you have reached out to us directly, because we have spoken with you at an event or because we have received your data from other sources (for example, publicly available sources such as LinkedIn) and have identified a legitimate basis for a limited and targeted contact with you to assess your interest in our services. We will hold this data on our prospects database prior to you creating a full account with us, and your rights over this data are as set out further below (see section "Your Rights").
We collect and process this information either on the basis of your consent, or on the basis of our legitimate interest in developing and enhancing our business.
Cadro account registration and access to Cadro services:
Information you give us as part of your general use of our mobile app
This is information about you that you give us directly when you interact with us as part of your general use of our mobile app, for example by filling in forms or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use the app, conduct searches, update details, submit a query, and when you report a problem.
We collect and process this information typically on the basis of our contract with you (so we can provide our services). We may also use this information on the basis of our legitimate interests to provide you with information, products and services that you request from us.
Information passively collected regarding your use of our website and/or app
We may automatically collect information from you in the event you visit our website and/or app. This includes:
We collect and process this information on the basis of our legitimate interest in understanding how users engage with our services and informing, developing and enhancing our services (e.g. for ensuing content on the Platform is presented in the most effective manner for you).
Information for promotional updates and communications
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email or by notification on the Platform about our services. Additionally, when you use the “Contact Us” form or “Sign up to our newsletter” form on our website we will add your personal information to our marketing database.
You can object to further marketing at any time by checking and updating your preferences within your account, or selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you, or by sending us an email to firstname.lastname@example.org.
We may give your information to selected third parties who process your personal data on our behalf and in accordance with our instructions and applicable data protection law. This includes in supporting the services we offer through the app - in particular our staff and those running our business, and those providing data hosting services, providing fulfilment services, distributing any communications we send and providing IT support services from time to time. These organisations will only use your information to the extent necessary to perform their support functions.
We will also disclose your personal information to third parties:
We will share information, without notice, only if we are required to do so by law or we, in the good faith, believe that such action is necessary to:
We do not sell or give your information to third parties for them to contact or market their goods or services to you without your consent.
The data that we collect from you is primarily processed in the UK and is stored on our servers in the UK .
We will retain information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process the information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We typically retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after the date of our last interaction with you or until the relevant statutory limitations period has expired. We may also be required by law to keep certain financial records for longer than the above period.
We regularly review the information we hold, taking into account the lawful purpose for which we hold it, and any data that is deemed no-longer relevant or required is deleted where it is practicable to do so.
We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
Privacy laws give you certain rights. For example, you can choose whether to receive marketing from us and you can ask us what information we have about you.
Opt Out Rights
You may, at any time opt-out of receiving marketing communications from us by contacting us or selecting the unsubscribe option in any e-mail from us.
Other Legal Rights
You have the right under certain circumstances to:
What we may need from you
We may need to request specific information from you to help us confirm your identity and your rights in relation to your request. This is a security measure to ensure that information is not disclosed to any person who does not have a right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
No fee usually required
You will not have to pay a fee to exercise the rights listed above. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Time limit to respond
We try to respond to all legitimate requests as soon as reasonably practicable and at least within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Right to complain to the Information Commissioner’s Office
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We are Cadro Technologies Limited. Our business is registered in England with business number 11797448 and our registered office is Berkeley Square House, Berkeley Square, London W1J 6BD.